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Single European Emergency Number: The Single European Emergency Number (SEN) 112 is the telephone number for emergency services in all European Union countries. It is used to request urgent assistance from: the police, the fire department, and healthcare. In Italy, the SEN 112 service is currently active in Friuli Venezia Giulia, Lazio (area code 06), Liguria, Lombardy, Piedmont, Eastern Sicily, Valle d’Aosta, and the autonomous provinces of Trento and Bolzano. In Italy, the following national emergency numbers remain active: 112 for the Carabinieri, 113 for the State Police, 115 for the Fire Department, and 118 for emergency medical services. For further information, click here: http://www.salute.gov.it/portale/lea/dettaglioContenutiLea.jsp?lingua=italiano&id=5439&area=Lea&menu=numeriUnici 112 NUE Official Website, Single European Emergency Number Emergency services within hospital facilities are provided by: Hospital Emergency Rooms (ERs), which provide diagnostic tests and any necessary interventions to resolve the clinical problem or, in more complex cases, ensure the necessary interventions to stabilize the patient and, if necessary, transport to a hospital capable of providing specialized services. Level I Emergency Departments (DEAs), which, in addition to providing the services provided by the ERs, provide diagnostic and therapeutic interventions in general medicine, general surgery, orthopedics and traumatology, and cardiology with a Cardiac Intensive Care Unit (CCU). Laboratory analysis, diagnostic imaging, and transfusion services are also provided. Level II Emergency Departments (DEA), which, in addition to providing the services provided by Level I Emergency Departments, also provide the most highly qualified emergency-related services, including cardiac surgery, neurosurgery, neonatal intensive care, vascular surgery, and thoracic surgery, according to the guidelines established by regional planning. Additional operating units may also be present, such as units for severe burns and spinal units. For more information, click here: http://www.salute.gov.it/portale/temi/p2_6.jsp?lingua=italiano&id=1190&area=118%20Pronto%20Soccorso&menu=vuoto Triage, the initial reception of patients arriving in the Emergency Department, is a nursing function aimed at identifying care priorities through assessment of patients’ clinical condition. The Triage model uses a 5-digit numeric and/or color-coded coding system. For each code, the maximum waiting time for access to treatment areas is set, with timeframes ranging from immediate access for emergencies to a maximum of 240 minutes for non-emergencies, as described below: Code 1 Red – Emergency: Immediate access Code 2 Orange – Urgency: Access within 15 minutes Code 3 Blue – Deferrable emergency: Access within 60 minutes Code 4 Green – Minor emergency: Access within 120 minutes Code 5 White – Non-urgent: Access within 240 minutes For emergency room (ER) activity, the indicators considered are: 1) the total number of annual emergency room visits, including both those who were treated and those who left the ER before being treated, and 2) the percentage of red-coded (emergency) visits out of the total annual visits.